Frequently Asked

How long will my order take to arrive?

In-stock pieces ship within 2–3 business days. Custom and made-to-order pieces require 2 to 4 weeks. Tracking is emailed as soon as your order leaves the atelier.

Do you ship internationally?

Yes. We ship worldwide. Duties and taxes are the responsibility of the recipient.

Is shipping ever complimentary?

Yes — standard domestic shipping is complimentary on orders over $250.

Can I commission a custom piece?

Absolutely. Please write to sales@houseofpalomino.org with the occasion, palette, and any inspiration.

Do you dress clients for the Saratoga racetrack?

Frequently — head to toe, from fascinator to jewelry. In-person consultations are available in Saratoga Springs by appointment.

Are custom pieces returnable?

Custom and made-to-order pieces are final sale. Please see our Returns & Exchanges page.

What is your jewelry made of?

Our jewelry is cast in sterling silver and finished in 24k gold vermeil. Selected pieces — including the Riviera Medallion — are crafted in stainless steel with 24k gold plating for wear from sea to soirée.

Are your bags authentic leather?

Yes. Our handbags and purses are made from Italian leather and ethically sourced horsehair, with silk linings.

How do I care for my piece?

Store jewelry in the pouch provided, away from perfume and moisture. Store hats and fascinators on a stand or in their box. Silk scarves may be steamed gently.

Where are your pieces made?

Handcrafted in our Saratoga Springs, New York atelier, drawing on European couture traditions.

Do you have a physical boutique?

Selected pieces are carried by our stockists — Violet's of Saratoga and Piper Boutique on Broadway in Saratoga Springs. The full collection is available online and by private appointment.

How does House of Palomino give back?

We donate 10% of profits to support mental health advocacy and access to care.