Returns & Exchanges

Ready-to-wear pieces may be returned or exchanged within 14 days of delivery, provided they are unworn, in original condition, and returned in their original House of Palomino packaging with all tags attached.

The following are final sale and not eligible for return or exchange:

• Custom and made-to-order pieces
• Personalized jewelry and monogrammed items
• Fascinators created for a specific event
• Items marked "Final Sale" at checkout

Please write to sales@houseofpalomino.org with your order number to initiate a return. We will provide return instructions and, for domestic orders, a prepaid return label. Return shipping fees may be deducted from the refund for non-defective returns.

Once received and inspected, refunds are issued to the original payment method within 5 to 7 business days. Original shipping charges are non-refundable.

If your piece arrives damaged or defective, please contact us within 7 days of delivery with photographs so we can arrange a repair, replacement, or full refund.